A percentage of the disputes your team works every month didn’t have to become chargebacks. Not because of fraud, and not because of a broken process. Those merchants, if notified directly, would have refunded the cardholder within 72 hours. That eliminates the chargeback, the network fee, and the staff time to work the case.

This session explains what dispute deflection is, how it works, and what it’s worth at your institution. It also shows how it fits inside FusionDMS, the dispute management platform FIntegrate built for community banks and credit unions.