Raising Your Dispute Write-Off Threshold? Watch This First
October 23, 2026
He said that he never went to the wine tasting. The merchant had a photo of him holding a glass. That’s a real dispute,
Solutions
FusionCRS
Automated Collections and Recovery Software for Banks and Credit Unions
FusionCRS unifies the entire collections lifecycle, from delinquency to recovery, into a single purpose-built platform.
Our specialists collaborate with you to tailor implementation to support the unique way your institution actually works.
For many financial institutions, collections looks like this: juggling disconnected systems, manual spreadsheets and inconsistent processes, bogging teams down and raising risk.
FusionCRS is collections and recovery software that brings everything your collections team needs into one platform, so your team works faster and recovers more.
FIntegrate results
33%
Reduction in annual collection expenses
25%
Increase in recovery revenue on average
10-30%
Increase in recovery rates within 12 months
15-25%
Reduction in roll rates
$30B+
In delinquent loans managed daily
Do More with Your Collections Team
Focus Your Team Where It Counts
AI-driven predictive analytics and risk scoring modules prioritize queues automatically, showing you where your team can make the highest impact, while automation tackles low-risk cases.
Handle the Hard Cases
Replace scattered spreadsheets and paper files with purpose-built workflows for bankruptcies, repossessions, charge-offs and more. Supported by smart automation, complex cases never fall through the cracks.
Stay Audit-Ready
Compliance guardrails are built directly into the workflow at every step, keeping your team protected and auditors satisfied.
See Every Customer Clearly
Consolidate every borrower account (even external ones) into a comprehensive, 360-degree view, so your collectors see a full picture of the customer relationship, not just the delinquency.
Know Your Portfolio
Spend less time reporting with instant visibility into queue load, collector performance and portfolio trends through real-time, automated dashboards.
Tailored to the Way You Work
No two institutions are alike. FIntegrate specialists collaborate with your team to configure FusionCRS for your specific workflows and operational needs. We also support you as those needs evolve.
Featured Case Study
"The Best in Collections Management"
REV Federal Credit Union left FusionCRS for their core’s built-in collections system.
Within a year, they came back.
Hear from REV FCU how superior functionality, deeper automation and a user-friendly interface brought them back to “the best in collections management.”
Hear from Our Clients
FAQ
FusionCRS includes purpose-built workflows for the full range of complex loss mitigation scenarios, including bankruptcies, repossessions, foreclosures, charge-offs, legal accounts, troubled debt restructuring and more, replacing the spreadsheets and manual tracking many institutions rely on today.
REV Federal Credit Union tried exactly that. After using FusionCRS, REV switched to its core provider’s built-in collections system and found it lacked the workflows, automation and reporting its team relied on. In less than a year, REV came back to FusionCRS. Core modules cover the basics; FusionCRS is built for the day-to-day work of collections and recovery, with deep core integration so your team doesn’t give up the data it needs.
FusionCRS integrates with all major core processors including Jack Henry, Fiserv, FIS, DCI, CSI and Finastra. Integration is handled by our implementation team as part of the standard onboarding process.
FusionCRS is currently delivered as a secure on-premises application, but a cloud-hosted SaaS version is on the roadmap for 2026, with a low-friction migration path for existing clients.
Typical implementation cycles run four to six months depending on data complexity and optional modules. FIntegrate’s U.S.-based project team manages configuration, data imports, training and go-live coordination throughout.
Yes, FusionCRS supports click-to-call functionality and integrates with third-party dialer platforms. FIntegrate works with each institution to configure the right communication integrations for their environment.
FIntegrate’s 100% U.S.-based support team is available to assist with questions, training and system updates. Beyond reactive support, FIntegrate engages with clients on an ongoing basis to identify new opportunities and address evolving needs.
See How Much Easier Collections Can Be
News & Resources
Bah Humbug: How Banks and Credit Unions Can Prepare for the Holiday Dispute Surge
October 17, 2026
Holiday disputes don’t peak in December. They peak in January and February, when customers and members open their statements and find charges they don’t recognize, orders that never arrived, and returns the merchant never credited. Banks and credit unions that want to handle the holiday dispute surge without overtime or missed Reg E deadlines should put two things in place before the new year…
FIntegrate Technology Launches Chargeback Intercept™ to Stop Card Disputes Before A Chargeback Is Ever Filed
October 6, 2026
FIntegrate Technology announced Chargeback Intercept™, a new FusionDMS capability that lets banks and credit unions resolve eligible card disputes with a merchant credit before a chargeback is filed.
How The Farmers State Bank and Trust Company Modernized Reg E Dispute Management with FIntegrate’s FusionDMS Platform
October 5, 2026
An Illinois community bank facing a hard sunset deadline finds a partner willing to build around the workflows its team had spent years refining.
FIntegrate Technology Is Named One Of Best Companies to Work For In Alabama For 2026
September 24, 2026
Excited to share that FIntegrate Technology has been recognized as one of Alabama’s Best Companies to Work For in 2026! This award validates what our clients already know: our team’s expertise and engagement directly translate to better outcomes for their institutions.
Independent Bankers Association of Texas Selects FIntegrate Technology as Newest IBATx Solution Provider
September 22, 2026
Partnership Brings Industry-Leading Dispute Management, Automation and Data Conversion Solutions to Texas Community Banks
How can we help?
Whether you’re ready for a demo or just exploring your options, we’d love to hear from you. A member of our team will be in touch within one business day.
Why banks and credit unions work with FIntegrate
Our leadership has built four companies that banks and credit unions rely on every day. Tell us what you’re working on.
Disputes (FusionDMS): Automated Reg E deadline tracking with alerts, a complete audit trail, and Chargeback Intercept, which resolves eligible card disputes before they become chargebacks.
Collections and recovery (FusionCRS): Automated collections and recovery workflows with a full view of every customer and member relationship.
Legacy data (FusionLRS): Access your legacy data without paying legacy conversion prices, from a team with more than 5,000 conversions behind it.
- 100% U.S.-based support team
- Structured onboarding
- Proactive engagement
- Audit-ready documentation