Our specialists collaborate with you to tailor implementation to support the unique way your institution actually works.
For many financial institutions, collections looks like this: juggling disconnected systems, manual spreadsheets and inconsistent processes, bogging teams down and raising risk.
FusionCRS changes that, bringing everything your collections team needs into one platform that helps your team work faster and recover more.
Reduction in annual collection expenses
Increase in recovery revenue on average
Increase in recovery rates within 12 months
Reduction in roll rates
In delinquent loans managed daily
AI-driven predictive analytics and risk scoring modules prioritize queues automatically, showing you where your team can make the highest impact, while automation tackles low-risk cases.
Replace scattered spreadsheets and paper files with purpose-built workflows for bankruptcies, repossessions, charge-offs and more. Supported by smart automation, complex cases never fall through the cracks.
Compliance guardrails are built directly into the workflow at every step, keeping your team protected and auditors satisfied.
Consolidate every borrower account (even external ones) into a comprehensive, 360-degree view, so your collectors see a full picture of the customer relationship, not just the delinquency.
Spend less time reporting with instant visibility into queue load, collector performance and portfolio trends through real-time, automated dashboards.
No two institutions are alike. FIntegrate specialists collaborate with your team to configure FusionCRS for your specific workflows and operational needs. We also support you as those needs evolve.
REV Federal Credit Union left FusionCRS for their core’s built-in collections system.
Within a year, they came back.
Hear from REV FCU how superior functionality, deeper automation and a user-friendly interface brought them back to “the best in collections management.”
FusionCRS includes purpose-built workflows for the full range of complex loss mitigation scenarios, including bankruptcies, repossessions, foreclosures, charge-offs, legal accounts, troubled debt restructuring and more, replacing the spreadsheets and manual tracking many institutions rely on today.
FusionCRS integrates with all major core processors including Jack Henry, Fiserv, FIS, DCI, CSI and Finastra. Integration is handled by our implementation team as part of the standard onboarding process.
FusionCRS is currently delivered as a secure on-premises application, but a cloud-hosted SaaS version is on the roadmap for 2026, with a low-friction migration path for existing clients.
Typical implementation cycles run four to six months depending on data complexity and optional modules. FIntegrate’s U.S.-based project team manages configuration, data imports, training and go-live coordination throughout.
Yes, FusionCRS supports click-to-call functionality and integrates with third-party dialer platforms. FIntegrate works with each institution to configure the right communication integrations for their environment.
FIntegrate’s 100% U.S.-based support team is available to assist with questions, training and system updates. Beyond reactive support, FIntegrate engages with clients on an ongoing basis to identify new opportunities and address evolving needs.
A Texas-based banking technology firm replaces a decade-old, sunset-bound system with a feature-rich, on-premise dispute management platform that brings automation, consistency, and compliance confidence to its operations.
Introduction In the fast-paced financial services industry, choosing the right collections and recovery management solution can be a challenging task. The following case study presents the story of REV Federal Credit Union who, after moving away from FusionCRS , found…
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Credit Union Connection’s Sarah Snell Cook Interviews FIntegrate’s Kris Bishop about delinquencies and the growing contradiction that credit unions are feeling.
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Whether you’re ready for a demo or just exploring your options, we’d love to hear from you. A member of our team will be in touch shortly.
