FusionDMS
Dispute Management
Our dispute management technology helps financial institutions streamline dispute workflow, improve productivity and maintain compliance. Our consolidated platform provides centralized management for all types of disputes.
Dispute Management Modules include:
Our dispute management technology helps financial institutions streamline dispute workflow, improve productivity and maintain compliance. Our consolidated platform provides centralized management for all types of disputes.
Dispute Management for Reg E Compliance
Dispute Management for Reg E Compliance
Fraud Dispute Management
Fraud Dispute Management
Credit Bureau Dispute Management
(Coming Soon!)
Credit Bureau Dispute Management
Reg E Dispute Management Module
Managing Reg E disputes is typically a very manual or semi-manual process. The extensive requirements of dispute initiation, tracking, resolution, and notification can be overwhelming. Fusion for Reg E Dispute Management greatly simplifies and expedites the administration of disputed electronic transactions (card, ATM, ACH, and remittance transfers), by promoting more structured management and compliance policies from a single, integrated platform.
Benefits
- Improves efficiency and increases productivity by streamlining and automating case processing
- Reduce error rates by leading associates through every step of the EFT error resolution procedures with automated case management workflow
- Supports compliance by minimizes risk of regulatory action and losses related to non-compliance
- Provides easy access to your team for Reg E dispute case and supporting documentation
- Improves customer/member service through quicker delivery of dispute resolutions
Features
- Customizable dispute tracking for card, ATM and ACH cases
- Pre-configured dashboards and workflows based on claim type
- Configurable work queues for action items and other follow-ups
- Customizable form letters and documents
- Regulation E deadline alerts
- Additional deadline alerts based on claim type
- Integrated document storage
- Reporting and full audit capabilities for all dispute resolution activity
- Multi-user functionality and Automated host integration
Credit Bureau Dispute Management Module (e-Oscar)
(Coming Soon!)
Managing credit bureau disputes is a very cumbersome, manual, or semi-manual process. The extensive requirements of dispute initiation, tracking, resolution, and notification can be overwhelming. Fusion for Credit Dispute Management greatly simplifies and expedites the administration of disputed credit bureau reporting by promoting more structured management and compliance policies from a single, integrated platform. Our solution delivers integration with e-Oscar, robust and highly configurable case management designed to increase operational efficiency, improve tracking and reporting, help ensure compliance with regulations, and, most importantly, enhance customer/member support and service.
Benefits
- Reduce costs through increased productivity & quicker resolution
- Enhance customer service
- Maintain compliance
- Achieve faster resolution
Features
- E-Oscar integration
- Automate host integration for required dispute data
- Configurable rules-based procedure workflow
- Automated deadline alerts and queues
- Unlimited custom work queues
- Multi-user functionality and automated host integration
- Letter and doc templates
- Unlimited historical database for prior disputes
- Enhanced reporting/trending analytics for data accuracy, dispute codes, responses codes, creditors, and consumers
Unauthorized Check Transaction Module
Managing cases for check forgeries, missing endorsements, altered or unauthorized signatures, deceased payees, unauthorized amounts, plus other types of unauthorized transactions is typically a very manual or semi-manual process. The extensive and time-consuming requirements of documentation generation, return request initiation, tracking, resolution, and notification can be overwhelming, to the detriment of customer/member support and service. Fusion for Check Fraud greatly simplifies and expedites the administration of return requests for unauthorized transactions by promoting more structured management and procedure policies from a single, integrated platform.
Benefits
- Reduces time and cost associated with manually tracking and managing unauthorized check transaction cases while enhancing customer service
- Reduces error rates by leading your associates through every step of the unauthorized check transaction procedures with automated case management workflow
- Minimizes risk of civil action and losses
- Provides easy access to case status, activity history, contacts, and documentation
- Delivers quicker dispute resolutions through workflow automation
Features
- Configurable tracking screens for cases designed to meet your specific workflow requirements
- Configurable dashboards, workflows, and work queues based on unauthorized transaction type, follow-up dates, or any other data element
- Follow-up and reminder automation
- Payee financial institution contact information and a drop-down selection
- Automated Return Request form generation with merge fields
- Unlimited other customizable form letters, documents, and emails
- Integrated document storage
- Reporting and full audit capabilities for all unauthorized transaction case resolution activity
- Multi-user functionality and automated host integration
