In the fast-paced financial services industry, choosing the right collections and recovery management solution can be a challenging task. The following case study presents the story of REV Federal Credit Union who, after moving away from FusionCRS, found their way back to it, citing FusionCRS’s deep core integration, superior functionality and user-friendly interface.
As an industry veteran with 40 years of experience, Diane Guthrie had seen and worked with several systems throughout her career. REV Federal Credit Union, where Diane is the Director of Account Services, was initially using FusionCRS and was very satisfied with its performance and efficient customer support. However, enticed by the prospect of a built-in collections system, REV decided to switch to their core’s collections system.
In less than a year, it became clear that the solution provided by their core system lacked many of the features, workflows, and automation required to efficiently and effectively manage the revenue and assets associated with loan collections and recoveries. Collections and recovery work involves meticulous tracking, timely communication, and effective strategies for debt recovery, regulatory auditing, and reporting, much of which were lacking in the current system. This led to the decision that REV FCU needed a more comprehensive solution to handle collections and recovery efficiently.
The difficulties encountered with the new system led REV Federal Credit Union to return to FIntegrate and FusionCRS. Diane, with her extensive experience in the business, stated that FusionCRS was by far the best system she had ever worked with. This is a testament to the superior functionality, user-friendly interface, automation, and overall efficiency of FusionCRS.
“With 40 years in the business, I’ve never found a system as efficient and user-friendly as FusionCRS. It’s simply the best in collections management.” – Diane Guthrie, Director of Account Services, REV Federal Credit Union
REV Federal Credit Union chose FusionCRS for its deep integration to the core system & user-friendliness in collections management. Their experience provides valuable insights into the importance of choosing the right collections management solution for the revenue recovery requirements of the FI.
FIntegrate makes changing systems a seamless process for the client. You, too, can switch to real-world efficiency in revenue recovery from any other system.
FusionCRS is a user-friendly system that enhances the customer experience with superior functionality. It’s an ideal choice for financial institutions aiming to identify delinquency early, increase recovery through automation, and streamline operations.
If you are interested in joining the financial institutions that use FusionCRS to improve their bottom line for collections and recovery, enjoy efficiency, superior functionality, dedicated white glove customer support, and a deep core integration, contact our team today!
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