
Bah Humbug: How Banks and Credit Unions Can Prepare for the Holiday Dispute Surge
The decorations come down in January. The dispute pile doesn’t. Holiday disputes don’t peak in December. They peak in January and February, when customers and
FIntegrate delivers software and technology services purpose-built for challenges that financial institutions can’t afford to get wrong: collections, disputes and legacy data. Our FusionCRS, FusionDMS and FusionLRS solutions help you reduce risk, cut costs and eliminate the manual work that slows your team down.
Our roots go deep in the work we do. Our team includes collections leaders, data conversion pioneers and banking veterans who built our solutions to solve the challenges they tackled every day.
Our experience spans every major core system, every institution size and nearly every problem a community bank or credit union might face.
The problems we solve are complex, but our philosophy is simple: Do the right thing, whatever it takes.
That means…
Our 100% U.S.-based team takes the time to learn your systems, your workflows and your institution so that when you call, you’re talking to someone who already knows your situation and what matters to you.
We’ve worked this way for thousands of institutions since we opened our doors in 2009, and we don’t plan to change.

The decorations come down in January. The dispute pile doesn’t. Holiday disputes don’t peak in December. They peak in January and February, when customers and

FIntegrate Technology announced Chargeback Intercept™, a new FusionDMS capability that lets banks and credit unions resolve eligible card disputes with a merchant credit before a chargeback is filed.

An Illinois community bank facing a hard sunset deadline finds a partner willing to build around the workflows its team had spent years refining.

Excited to share that FIntegrate Technology has been recognized as one of Alabama’s Best Companies to Work For in 2026! This award validates what our clients already know: our team’s expertise and engagement directly translate to better outcomes for their institutions.

Partnership Brings Industry-Leading Dispute Management, Automation and Data Conversion Solutions to Texas Community Banks

A community bank with multi-state and international branch operations archives more than a terabyte of historical records in FusionLRS instead of loading them into its new core, meeting a compressed conversion timeline while keeping legacy documents seconds away.
Whether you’re ready for a demo or just exploring your options, we’d love to hear from you. A member of our team will be in touch within one business day.
Our leadership has built four companies that banks and credit unions rely on every day. Tell us what you’re working on.
Disputes (FusionDMS): Automated Reg E deadline tracking with alerts, a complete audit trail, and Chargeback Intercept, which resolves eligible card disputes before they become chargebacks.
Collections and recovery (FusionCRS): Automated collections and recovery workflows with a full view of every customer and member relationship.
Legacy data (FusionLRS): Access your legacy data without paying legacy conversion prices, from a team with more than 5,000 conversions behind it.
Boyce Adams is a veteran fintech executive with more than 20 years of experience building and scaling B2B software companies that serve financial institutions. He previously served as President and CEO of BankTEL, growing it to serve 2,000+ financial institutions before its acquisition by AvidXchange, where he helped guide a $4.9 billion IPO and led the company’s strategic relationship with Mastercard. Boyce brings deep operational expertise and proven scale-up experience to FIntegrate as the company expands its Fusion platform across the industry’s most pressing automation challenges.
Martin Webster serves as Chief Revenue Officer at FIntegrate Technology, leading both sales and marketing efforts to bring dispute management, collections and recovery, and data conversion automation to mid-market financial institutions. He brings more than two decades of fintech go-to-market experience from Fiserv, Jack Henry, Profitstar, and Empyrean Solutions, is a USAF veteran and holds an MBA from the University of Nebraska at Omaha.
Brad Sensaboy serves as Director of Client Services at FIntegrate Technology. He built his career with leading financial technology companies including FIS, Mitek Systems, and BISYS, developing deep expertise in client support, service delivery, and mission‑critical banking operations. With more than 25 years in the financial services industry, he is known for his people‑first leadership, disciplined communication, and ability to simplify complexity. Based in Chelsea, Alabama, Brad brings a grounded, steady approach to both his client partnerships and his personal life.
Mark Bentley serves as SVP of Development at FIntegrate Technology. He primarily focuses on the FusionLRS platform that provides image research and data conversion capabilities to financial institutions nationwide. Mark brings technical depth and a passion for delivering reliable, innovative solutions to the teams that depend on them. He brings over a decade of Fintech experience and holds both a MS Computer Science from The University of Alabama at Birmingham and MS Physics from Auburn University.